What Matters to Me service agreement
1. Purpose of this agreement
Welcome to the What Matters to Me service!
This agreement covers the terms and conditions of the service and the duties and responsibilities of the service provider and the user.
2. An accessible agreement
This agreement has been made to be as accessible as possible.
The agreement does not use simplified English, but it is clear, illustrative and can be understood by everyone. This is the goal of accessibility.
3. Service provider
Flion Oy, a Finnish company, provides the service.
The company's Business ID is 3484727-7.
You can reach us by email at support@whatmattersme.com
4. Agreement glossary
This agreement uses the following concepts:
User, you = You, the person who is making an agreement with What Matters to Me
User Account = An online user account with information about you
Terms and Conditions = The terms and conditions contained in this agreement
Service = The What Matters to Me service, which allows you to share information about your personal needs and preferences
Service Period = Service Period starts after you have paid the Service Fee. Service Period is the year in which you can use the service, with the service valid for a year at a time
Service Fee = Fee you must pay to access the Service
Service Provider, we = Bestser Ltd., which maintains the What Matters to Me service
Need page = Page in the Service where you store information about your personal needs and preferences
Privacy Policy = Terms and conditions that specify how your personal data and information about your needs is used
5. Service content
The service helps you tell different service providers and other parties of your choice about your needs.
For example, you can use the Service to handle everyday situations, for communicating special accommodation needs to hotels and to provide instructions to personal assistants. The instructions in the service cover these and other uses.
6. Describing and sharing needs
Describe your needs on the need page in the service.
For example, you can describe your needs for accessibility, communication, mobility, or other similar concerns on the need page.
You can make a variety of different service pages for different service conditions and service locations. You can set who can see your need pages in the Service.
You can decide what information you would like to share through the Service. You can also decide who can view the information. You are responsible for ensuring that the information is correct and up-to-date.
If you store information about other people on your need page, you must get their consent to do so. You also require the consent of other people in order to show their information to others.
7. Using the Service
You can use the service on the Internet with a computer, smartphone, or tablet.
You register as a user of the service by creating a user account. When you create a user account this also means that you agree to follow the usage terms and conditions in this agreement. An agreement between you and the service provider, as specified by these terms and conditions, is created.
When you create a user account, you also agree to the Privacy Policy. The Privacy Policy is available on the Service website.
We periodically make changes to the Service and its terms and conditions to improve the Service. We will notify you of any changes by email or by notifications in the Service. If you continue to use the Service after the changes have been made, you agree to the new terms and conditions and agree to follow them.
8. Creating a user account
This agreement becomes binding when you create a user account. You can create a user account online. You need an email address and a password.
You must always log into the service when you want to change your information. Do not share your password or other information with other people. Change your password immediately if you suspect that your password has fallen into the wrong hands.
If you want to delete your user account and all your information from the Service, email the service provider at support@whatmattersme.com
9. Service fee and changes in the fee
The service costs per year:
€23.88 (EUR)
The price includes VAT.
The Service Provider can change the Service Fee. Service Fee changes will not affect the Service Period, which is valid when the Service Fee is changed. Service Fee changes will not have a retroactive effect on the Service Fee you have paid for the Service Period, which is valid when the Service Fee is changed.
You may be charged the Service Fee through our local partners in different countries.
Someone else may be paying for your use of the Service. In this case, you will receive a voucher code from the organisation who made the payment. You may use the voucher code in the Service. When you use the voucher code, your Service Period is added to the time defined in the voucher code. Example: You are a member of an association who offer the Service to its members. You will receive a voucher code from them and the organisation will pay for your use of the Service.
10. Service validity
You can trial the service free of charge for 30 days. If you would like to continue using the service after the trial period, then you need to pay the service fee.
When you pay the service fee, you will receive access to the Service for a year.
You can stop using the service at any time. However, the service fee will not be refunded. If you want to delete your user account and your data from the Service, send your request to support@whatmattersme.com
11. Devices needed to use the service
You must have a computer, the right software, a smartphone or a tablet to use the service. You must have an Internet connection or a mobile data network connection.
You are responsible for the devices, software, and connections you use. You are also responsible for their updates. They must work and must not interfere with the operation of the service or the service provider.
If your device or software cause problems, they must be removed immediately from the Service.
If you use faulty or disruptive devices or software, either intentionally or after being notified by the service provider, then you will be held liable for the direct damages caused to the service provider. You will also be responsible for the costs stemming from searching for the defects.
12. Deleting your data and user account
If you would like to view all the information about you in the Service, send a request to support@whatmattersme.com
If you would like to delete your user account or transfer your data to another system, send a request to support@whatmattersme.com
13. Right of the service provider to decide on service content
The service provider decides what content the service contains and provides the service in the manner it thinks best.
The service provider has the right to make changes that affect the service content, technology, and use. We will try to notify you of changes affecting service use within a reasonable time in advance. For example, we publish bulletins in the Service about changes.
14. User data and its use
As a user, you still own the information you have stored in the service.
The service provider can use the information on need pages with the names removed to prevent this data from being linked to a user.
The service provider has the right to process the personal data that you have stored in the Service in order to provide the service. The service provider shall comply with the current legislation on processing personal data and on data protection.
The service provider commits to ensuring that that processing of personal data is carried out in accordance with the EU's general data protection regulations.
15. Right of the user to use the documents and software in the Service
The service provider grants you the right to use the software and documents associated with the Service. You must use them in accordance with these terms and conditions of use.
The service provider still owns the software and documents and their versions and retains the intellectual property rights to them. You do not have the right to copy, translate or modify the software or documents. You also do not have the right to transfer software or documents to others.
16. Service provider responsibility for the functionality of the Service
The service provider shall ensure, to the best of its ability, that the service functions properly.
We try to correct problems and possible service interruptions within a reasonable period of time.
The service provider is only responsible its service (What Matters to me). The service providers and vendors whose goods or services you buy using the What Matters to Me service are responsible for the goods and services that they sell. If you have any problems with these goods or services, you must contact the service provider or vendor directly. For example: You've bought a ticket to the theater but you did not get the seat with barrier-free access you wanted. You have to contact the theater that sold the ticket. For example: The room, other facilities, and the services provided by the hotel you booked do not meet your needs. You have to contact the hotel.
17. Service disruptions
The service provider has the right to temporarily shut down the service or part thereof. The service provider must have reasonable grounds for this shutdown.
We will try to keep disruptions as short as possible and to minimize as much as possible any inconvenience caused to you by shutdowns.
We will try to notify you about disruptions in advance in the Service and by email.
18. What should I do if the service doesn’t work?
If the service does not seem to work as agreed, contact support@whatmattersme.com
There is an error in the Service if it is not in compliance with this Agreement. If the service has an error, you must make an error report: You must create the error report within a reasonable time period from when you noticed the error or when it should have been detected.
Describe the problem and the error clearly in the error report. Also describe how you wish the error to be corrected or worked around. Send your error report to support@whatmattersme.com
You have the right to claim compensation for direct damage caused by the error in accordance with the provisions of the Consumer Protection Act. You have the right to receive compensation for indirect damages caused by the error, only when the error is due to the negligence of the service provider.
You must also act in a manner in which you do not cause additional damages if the error has already occurred.
19. Correcting an error
The service provider will correct service errors if it is possible.
If an error cannot be corrected or the service provider fails to correct an error within a reasonable time, you will have a right to receive a discount. The size of the discount will correspond to the error.
20. Obligation of the service provider to compensate for damages
You have the right to receive compensation for indirect damages caused by an error if the error is due to the negligence of the service provider.
The service provider is not liable for any damage caused by your failure to keep your data up to date on the Service or that your data is incorrect.
The service provider is not liable for any damage caused by an error if that error is caused by a reason beyond the service provider’s control.
The service provider is not liable for any damage caused by an error if that error is caused by an issue beyond the service provider’s ability to have an effect.
21. Right of the service provider to close off the service
The service provider has the right to close off the Service to a user in whole or in part if:
- You use equipment or software that causes disruptions after the service provider has notified you of the issue.
- You cause disruptions to the service provider, to other service users, to or third parties when using the Service.
- You do not comply with your other obligations under the terms of this agreement.
- You have clearly provided incorrect information to the Service, or
- if there is reason to suspect that you are using the Service for illegal activities.
22. Service termination
The service provider has the right to cease providing the service or part thereof. We will try to notify you within a reasonable period of time in advance via bulletins published in the Service or by e-mail.
23. Transferring of an agreement
The service provider has the right to transfer the agreement to another party for them to handle.
You do not have a right to transfer this agreement to anyone else unless the service provider provides you with written consent. The consent must be requested before you transfer the agreement.
24. Applicable law and jurisdiction
This agreement is governed by Finnish law.
An attempt shall be made to resolve conflicts arising between a user and the service provider through negotiation. If the negotiation is not successful, the issue shall be submitted to the Espoo District Court for resolution. Alternatively, the user may retain the right to have the issue resolved by the district court where they live, if they live in Finland.
A user also has the right to refer the matter to the Consumer Disputes Board.
25. Force majeure
The service provider is not obliged to provide the Service in exceptional or extraordinary circumstances.
This means that the user and the service provider are released from their obligations under this agreement and the obligation to pay compensation if the agreement is breached or remains unfulfilled due to force majeure. Force majeure can be caused by an unusual and relevant event that prevents the agreement from being fulfilled after the agreement has been concluded and which the parties to the agreement cannot have affected. Such events may be war, rebellion, requisition or seizure for the general good, suspension of power distribution, labor disputes, fire, thunderstorms or other natural phenomenon, cable damage caused by third parties or any other corresponding and unusual cause not under the control of the parties to the agreement. If the fulfillment of an obligation under this agreement is delayed for any of the reasons mentioned above, the time that it takes to fulfill the obligation under the agreement shall be extended for as long as is reasonable when all the conditions affecting the event are taken into account.
